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How to Grant Login Access (Lightning)

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SummaryGranting login access allows Apto Support to log in as a “super user” and troubleshoot the problem you’re experiencing. Here’s how to grant login access.
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How to Grant Login Access 

  1. Click your icon on the top right and select Settings.


 

2. Under “My Personal Information”, Click Grant Account Login Access.

 

3.  Grant access to the "Apto Support" option.

a. In the dropdown, there are 4 options you can choose for duration: 1 day, 3 days, 1 week, and 1 month.

b. Hit "Save".

 

 

 

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